Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Via Essenza collects, stores, and processes your personal data and other information that may be gathered for statistical analysis purposes.

Essenza Studio, headquartered at Vila Nova de Gaia, tax identification number 223511854, is responsible for the website www.via-essenza.com, and is committed to ensuring the privacy and protection of the personal data of its customers and visitors, in compliance with all applicable legal and regulatory standards.

Via Essenza reserves the right to periodically update and amend this Privacy and Cookies Policy to reflect any changes in the way personal data is processed or due to legal developments.
The most recent version of this Policy will always be available on Via Essenza, and we recommend reviewing it periodically to check for updates or modifications.

 

 

GUIDING PRINCIPLES

The main purpose of this policy is to strengthen the relationship of trust and transparency between Via Essenza and its customers.
It also aims to clearly explain how collected data is processed, and to inform customers of their rights and how they can exercise them as data subjects.

 

 

LEGAL BASIS

Via Essenza acts in strict compliance with the principles outlined in this policy, with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and with the applicable data protection legislation in all processes involving personal data.

According to the GDPR, personal data means:
“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

 

 

DATA PROTECTION

We implement several technical and organizational measures to ensure the security of the information collected, to protect personal data against misuse, alteration, unauthorized access, disclosure, loss, or destruction.

As the data subject, you have the right to know which of your data is collected and stored, as well as to modify it in your customer account area and request its export or deletion.

 

 

DATA WE COLLECT

Customer registration or purchase
When registering or purchasing on Via Essenza, the following data are collected: email, name, address, postal code, city, phone number, and tax identification number (NIF).
These data are processed automatically for the purpose of handling orders, including order dispatch and invoice issuance.

Newsletter subscription
When subscribing to the Via Essenza newsletter, we collect your name and email address.

Contact form
Via Essenza may also collect personal data through contact forms, such as your name, email, and any other information you provide.

Website browsing
Data related to website browsing are also collected — for example, device and browser information, network details, and IP address.

 

 

PURPOSE OF DATA COLLECTION

Personal data are collected and processed for the following purposes:

Service provision

  • Fulfillment of fiscal and legal obligations

  • Order processing and shipping

  • Invoicing

  • Handling order cancellations, product returns, or refunds in accordance with applicable law

  • Customer support, including inquiries regarding products, website operation, or other requests

Direct Marketing (e.g., email marketing)
To keep customers informed about their orders and updates from Via Essenza, we may send emails and/or SMS communications about offers, products, campaigns, or relevant news.
For marketing purposes, Via Essenza may use certain data such as products viewed, items in wishlists, or abandoned carts.

Marketing communications are always sent only with the customer’s prior consent.
In every case, Via Essenza ensures that the information collected is appropriate for the intended purpose and does not invade customer privacy.

 

 

WHEN DO WE COLLECT DATA?

Data are collected when:

  • You register as a customer on Via Essenza

  • You subscribe to our newsletter

  • You fill out a contact form

  • You place an order

  • You browse the store

 

 

YOUR RIGHTS AND HOW TO EXERCISE THEM

As a data subject, you have the right at any time to request:

  • Access to your data

  • Rectification

  • Opposition

  • Portability (export)

  • Deletion

  • The right not to be subject to automated decision-making

You may exercise any of these rights by submitting a request via email to: info.viaessenza@gmail.com.
You may also file a complaint with the Portuguese Data Protection Authority (CNPD).

 

 

DATA RETENTION

Via Essenza is required by law to retain certain information for tax and audit purposes.
Essenza Studio will store your data for 10 years, according to specific requirements related to Via Essenza and its business sector, or until the customer requests that their data be deleted.

At any time, you may request access, correction, or deletion of your personal data by sending an email to info.viaessenza@gmail.com.
If you have an account on Via Essenza, you can view, edit, or delete your personal information directly through your customer area.
Upon request, Via Essenza may also update certain order-related data.

 

 

DATA SHARING

Via Essenza does not sell or transfer personal data to any entity other than those necessary for the proper functioning of the service.
No personal data will be used for purposes other than those consented to by the customer.

Any third party with whom customer data may be shared is required to use such data solely for service provision on behalf of Via Essenza.
Via Essenza may also disclose personal information in special circumstances, such as in compliance with court orders or when certain actions violate the business’s Terms and Conditions.

 

 

COOKIES

Via Essenza uses cookies on its website.
These cookies do not collect information that personally identifies visitors but rather data on how they interact with the website.
The collected data are used for statistical purposes, service improvement, and to enhance user experience.

 

 

TYPES OF COOKIES USED

Analytical Cookies – Used to create and analyze statistics to improve website performance. These do not collect personal information.

Functionality Cookies – Store user preferences regarding site use so the user does not need to reconfigure settings each time they visit.

Third-Party Cookies – Created by third-party services such as Google, YouTube, or Facebook, and may be used to display advertising related to your actions on the website.

For any questions related to the protection of your personal data or the cookies used, please contact us at:  info.viaessenza@gmail.com.