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FAQ

About

Where are Via Essenza bags made?

Every Via Essenza piece is handcrafted in the north of Portugal, in Porto, in a small atelier where time, skill, and patience guide every step.
Our artisans work with Italian pebbled calfskin leather, noble hardware, and traditional leather craft techniques.
Each bag carries the warmth of human hands, and the calm precision of true craftsmanship.

Are the editions really limited?

Yes. Each color of the VIA Backpack is produced in a limited edition of 25 numbered pieces.
Your edition number is engraved on a discreet collector’s plate inside the bag.
This approach honors rarity, intention, and slow luxury, ensuring that what you carry remains truly yours.

Why does VIA I cost €520?

A Via Essenza piece is priced for its craftmaterials, and longevity - not for a season, but for decades of use.

Handcrafted in Portugal

Each VIA I is made by artisans using traditional leatherwork techniques. Every panel is cut, stitched, polished, and finished by hand - a process that takes hours of focused craftsmanship.

Italian Full-Grain Leather

We use the highest grade of calf leather, chosen for its durability, softness, and the elegant patina it develops with time.

Limited to 25 Pieces per Color

Small-batch production means no mass-manufacturing, no shortcuts, and undivided attention to each piece. Your bag is one of very few.

Custom Hardware & Numbered Plate

Each VIA I includes a custom hardware set and a numbered collector plate, made in small quantities and finished to last.

Designed to Endure

Built with reinforced stitching, hand-painted edges, and a timeless silhouette, VIA I is made to accompany you for years - not seasons.

In essence

You’re not paying for a logo.
You’re paying for craft, materials, time, and intention - the true foundations of slow luxury.

What fits inside the VIA I Backpack?

A sculpted, structured backpack designed to carry a 13” laptop, notebook, wallet, phone, makeup pouch, keys, and daily essentials, while maintaining a refined, compact profile.

What materials do you use?

Via Essenza pieces are crafted from:

  • Italian pebbled calfskin leather
  • Champagne-gold hardware
  • Soft interior linings sourced in Europe
  • Collector's plate in Gold
  • Discreet, minimalist detailing

Our leather is chosen for its durability, texture, and timeless elegance, improving gracefully with age.

How do I care for my Via Essenza bag?

To preserve the quiet beauty of your leather piece:

  • Store it in the dust bag provided
  • Keep it away from long periods of sun exposure
  • Avoid contact with oils, perfumes, and liquids
  • Clean gently with a soft, dry cloth
  • When not in use, keep it upright and lightly filled

Italian calfskin is naturally resilient; small variations in grain are part of its character and rarity.

Ordering

How does the pre-order model work?

Via Essenza follows a slow-made, small-batch philosophy.
We open a pre-order window where orders are collected before production begins.
This allows us to craft only what is truly needed, avoiding excess inventory, reducing waste, and ensuring that every resource is used with intention.

Once the window closes, our artisans begin creating each piece in a limited batch, maintaining the quiet luxury quality that defines the brand.
Estimated delivery timelines are shown at checkout, and you will receive gentle updates as your piece moves through production.

Can I modify my order?

If your piece is still in the early stages of artisan production, we may be able to update your details.

For changes to addresses or order information, please email hello@via-essenza.com within 24 hours of placing your order.

Do you offer gift packaging or notes?

Yes. Each Via Essenza piece arrives in our signature kraft box, with dust bagcollector’s card, and a quiet, sensory unboxing experience.
We can include a handwritten note upon request - simply check the gift box, and add your personal message at checkout.

How can I contact customer care?

For any question - small or meaningful - you may reach us at hello@via-essenza.com.
We respond with intention, usually within 24–48 hours.

Shipping, Returns & Exchanges

We ship with DHL Express, and correspondent carriers, and local courier partners.

When will my order ship?

Once your bag is completed, it is shipped from Portugal to your address.
Delivery timing varies by region:

  • Portugal & Europe: usually 2–7 business days
  • US & Canada: 5–10 business days
  • Rest of the world: 7–12 business days

Shipping times may vary slightly during artisan production cycles or high-volume seasons.

Do you ship internationally?

Yes. Via Essenza ships worldwide.
Shipping costs and delivery times are calculated at checkout based on your location.

For orders outside the EU, custom duties or taxes may apply according to local regulations.

Can I return or exchange my order?

Yes. You may withdraw from the purchase and return your Via Essenza piece within 14 days of receiving your order, in accordance with EU consumer law.
The item must be returned in its original condition - unused, with all packaging, labels, and accessories intact.

To request a return, please send an unequivocal email stating your intention to withdraw, including your name, order number, and delivery date.
Our team will guide you through the process and coordinate the return.

Refunds are issued using the same payment method, once the item has been received and inspected.

Exchanges are only accepted if your order arrives defective, incorrect, incomplete, or damaged.
For exchange requests, please contact hello@via-essenza.com.

For more details please read Return and Exchange Policie

Need assistance?

We’re here to help with orders, returns, or any question.